Yes, Activecash is an officially registered, Greece-based cloud
Activecash initiative that prides itself on the security of its users.
Activecash LTD
ACCOUNT INFORMATION
How do I make a new account?
Opening a new Activecash account is easy. Just follow the directions to sign up, enter
your details and quickly form an account with your chosen email and password.
Once you have agreed to Activecash’s terms and conditions, you will receive a
confirmation email asking that you verify your email address. If you do not receive a
confirmation email, please check your spam folder and adjust your email settings to
ensure you don’t miss out on exciting future opportunities reserved for our newsletter
recipients.
Once you have followed this, you will have access to your new
Activecash account section and be able to begin enjoying the profitable world of
Activecash!
How can I erase my account?
In the unfortunate occasion that you wish to end your time with
Activecash, closing your account could not be easier. Just get in touch with our
friendly customer support team and let them know that you wish to terminate your
account.
Please remember that if you terminate your account you will permanently lose your stored
details and any funds.
How do I unlock my account?
The Activecash customer support team reserves the ability to unlock your
Activecash account for security reasons. If you require this service, simply use the
web contact form to submit a ticket to customer support. We will contact you using your
Activecash account linked email to alert you when your account has been successfully
unlocked and is ready for use once more.
What can I do if I forget my 2FA code?
Due to security measures, Activecash can only deactivate 2FA codes once approved
following a discussion between yourself and a member of the
Activecash customer support team. If you require this service, simply submit a ticket
using the web contact form using the appropriate topic for a faster response. We will
contact you using your
Activecash account linked email to let you know when your account has been
successfully unlocked and is ready for use once more.
How do I update my email address?
To update your email address, you first need to complete
Activecash’s identification protocol for the protection of your personal information
and assets. If you require this, simply submit a ticket using the web contact form below
using the appropriate topics – be sure to specify whether or not you still have access
to your existing linked email.
WALLET INFORMATION
Is it possible to set up a new wallet?
At current, Activecash does not provide a wallet service. We cannot recommend any
specific wallet, only suggest you do your own research to discover the wallet that best
suits your needs. We do however feature explanations on different types of crypto wallet
available as a starting point for your research. Please be aware that it can take up to
48 hours for changes in linked wallets to be recognised by your
Activecash account.
TRADING INFORMATION
Where are my trading outputs?
There are occasional slight delays in the receipt of trading outputs following purchase.
Please see below for a list of the main reasons. If you do not find your answer, please
reach out to our friendly customer support for an efficient resolution.
I bought my contract in the past 48 hours
Usual trading output receipt time is 24 hours following trading day. Due to timezone
overlaps and trading days running 00:00-23:59 UTC, please wait up to 48 hours to receive
your initial trading input. For follow-up purchases, you can expect to receive your
outputs each day.
If, however, you have purchased a contract in a time of presale, you will receive your
outputs at the time specified by the offer.
Once this holding period has passed, you will receive your outputs within 48 hours. For
follow-up purchases, you can expect to receive your outputs each day. If you are
uncertain, please reach out to our customer support.
Please remember that outputs are automatically conducted every 24 hours but final
transfers occur only once your account’s minimal transfer amounts have been met.
In the past 24 hours I’ve received no trading outputs
Occasionally trading outputs can be slightly delayed due to ongoing work by our team to
boost your trading performance. Such platform fluctuation is normal and nothing to be
concerned about with your asset security as our top priority.
In the same manner, you might receive your daily trading outputs slightly quicker than 24
hours since the last receipt.
I changed my wallet address recently
Simply head to your account section and check that your new wallet address is correct.
If it is, and you have not received your outputs for any other reason, please reach out
to our customer support.
RETURNS INFORMATION
Can you tell me the expected returns?
We cannot make any concrete statements regarding your contract’s performance due to the
flexibility of the
Activecash market.
However, we can provide a general explanation of trading scenarios and their potential
avenues, plus provide guidance on generating your own predictions with some level of
accuracy.
Please remember that pre-agreed Activecash maintenance fees should be factored in when
calculating the performance of your trading enterprise.
Please also remember that individual networks and valuators within the crypto market
will offer differing valuations and appreciations of network performance regarding the
specific cryptocurrencies being traded.
Can you please explain why my trading output is dropping?
Activecash users recognise the volatility of the crypto markets and understand we have
no outright control over the rewards you enjoy. Occasionally they are less than
expected, often they are greater than expected. Reasons for the drop in your trading
output performance are mostly temporary and with excellent potential to reverse. If you
are concerned by your contract’s performance, please contact our customer support for a
swift explanation and sound resolution.
How frequent is the payment?
Activecash contracts are a simple one time only payment. Certain variations of
contract will have a maintenance fee that will be deducted from your trading outputs.
These will be expressed clearly to you before you agree to any contract.
ALLOCATION
Why’s my allocation reverting to BTC (SHA-256)?
Don’t worry, it is only in appearance that the allocation is switching back. SHA-256 is
the default allocation that will be shown when viewing your trading allocation. Simply
click on the allocation tab referring to the currency you are trading to enjoy an
accurate allocation reportage. If you are unsure, please reach out to our friendly
customer support team.
Can you explain which coins can be traded using each algorithm?
Certainly – to make this clear to each
Activecash user, we have included the table below where you can find allthe
information you need. If you are confused or require guidance, please raise a ticket
with our friendly customer support staff and they will be delighted to guide you in the
right direction.
Please explain how your allocation works and the relevance of AUTO?
The algorithm that you choose to use in your trading contract can only be used to trade
select cryptocurrencies. Discover which cryptos can be traded by your chosen algorithm
below:
AUTO refers to coins that are indirectly traded rather than direct trading as per the
above cryptocurrencies. AUTO coins run on a variable daily exchange rate.
CONTRACTS INFORMATION
Please can you explain the architectures and algorithms used by
Activecash?
As you may know, most cryptocurrency protocols draw on specific or semi-specific
architecture types and proof- of-work algorithms to fulfil the rules of their
blockchain. At
Activecash, we use the following (see table):
The crypto markets are incredibly fast paced with expected and unexpected changes
occurring. Please be aware that developers may alter trading factors that prompt
Activecash’s expert team to take a different chip route with regards to trading your
chosen cryptocurrencies. We will of course update you on all changes relevant to your
contract by email.
How do I get started trading?
Simply select the coin you’d like to trade, purchase a contract and you’re on your way.
- First, purchase your hashpower following the instructions in your
Activecash account area
- Choose your preferred payment method from cryptocurrency or debit/credit card
- Select your hashrate
- Review order and approve terms and conditions
- If you have a promo code, you can insert it before you confirm your order
- Time to confirm your order!
For those paying via cryptocurrency, send the correct amount to the address provided. It
is best to complete this as soon as possible as there is a chance that your order may
expire 30 mins or less after setting up. If this occurs, please get in touch with
customer support so that they may manually approve your order.
For those paying via debit/credit card, simply follow onscreen instructions including
identification check procedures.
Once your payment has been authorised, your trading order will be fulfilled and displayed
on your
Activecash page. If this does not occur, please get in touch with customer support so
that they may manually approve your order.
Can you explain the maintenance fee?
Certain Activecash contracts feature maintenance fees that partially support
operational costs our end including cooling, electrical bills, physical maintenance and
hosting services plus other essential operational elements is alreayd taken care of before we published our profit plans.
Can you explain what it means by open-ended contract?
Activecash’s open-ended contracts are affected by three factors: difficult of trading,
exchange rate of BTC and USD, and maintenance fees (daily).
The first two factors are outside of
Activecash’s control with any issue mitigated by our pledge to always use the most
powerful technologies available to us.
The latter factor, the maintenance fee, is in place to partially support operational
costs our end including cooling, electrical bills, physical maintenance and hosting
services plus other essential operational elements.
If the fee exceeds that of your trading output, your trading output will drop to zero. We
will then support the contract for 60 days in case it returns to activity (due to crypto
price increase or trading difficulty decrease).
If this does not occur, the contract will be terminated.
I have lost hashpower, why is this?
Your lesser hashpower may be due to contracts of yours being switched to inactive. This
occurs when trading rewards are not larger than the daily maintenance fee your contract
requires to run.
If you wish for further clarification, please contact customer support for a swift
resolution.
Is it possible to change my contract to another product?
No, this is not possible. Once you have selected your coin of choice and trading has
started, there is no shifting. You may simply open another contract.
Are my trading outputs valid for purchasing further trading service contracts?
This is not currently possible but we are looking into this functionality for a future
Activecash update. Until we create an automatic upgrade style feature, you can simply
grow your trading outputs in your account wallet then use them to purchase a new
contract.
My purchase order is expired – why?
For those paying for orders via cryptocurrency, there is a 30-minute window in which
cryptocurrencies can be sent to the
Activecash wallet. After this length of time, the order window expires.
Simply set up the payment again and send your funds within 30 minutes or contact our
customer support to have the order approved manually.
Can I be refunded?
As clearly stated, all orders are non-refundable.
In what frequency do I receive my trading outputs?
At Activecash we supply your trading outputs to your wallet as soon as the minimum
required amount for transfer has been met. It is unfortunately not possible to advance
or delay the sending of the trading deposit to meet any timed structure you may wish for.
If you wish to discover your account’s minimum transaction amounts, visit your wallet
section within your
Activecash personal account area.
When Ethereum changes from PoW to PoS what will happen?
Ethereum’s current PoW (Proof of Work) model makes for gradual release to traders based
on proof of time and energy spent trading. Ethereum has stated that it is considering a
future switch to PoS (Proof of Stake) approach, which will rely on length of hold as
justification for release to traders.
This will result in the end of the possibility to trade Ethereum via
Activecash. However, we will not disband the hashrate you have accumulated. We will
reattribute this in a way to be confirmed – but rest assured your hard time spent will
not go to waste.
We will be prompt to update you on any development in this field as and when it is
announced and takes place.
My transaction in the blockchain is being reported as unconfirmed – why?
Activecash always uses the correct fees to have the relevant blockchain approve the
transaction as soon as your payment is received but occasionally there can be delays in
the blockchain. This is to be expected and is no cause for concern. Please wait up to 48
hours before contacting customer support.
My card’s been charged but I have no active contract – why?
Rest assured that no debit/credit card charge will ever be experienced if your contract
is not approved. If it is approved but delayed, you may experience a card charge before
you experience an approved order in your
Activecash account page. This is to be expected and is no cause for concern. If you
have not made an order but have been charged, please contact customer support for a
swift resolution.
What is Cash Advance and why have I been charged for it?
Certain banks charge an additional fee to those purchasing cryptocurrencies or related
services. This is called Cash Advance, though it is uncommon. If you are concerned,
please contact your bank for further information.
AFFILIATE INFORMATION
Can you explain how the affiliate program works?
The Activecash affiliate program is easier to use or more profitable. It all
begins with an affiliate code that is unique to your account. Whenever a user registers
and inputs your referral code, they receive 3% discount on whatever purchase they make.
And you enjoy a significant hash power boost.
The more referrals you make, the higher your affiliate rank rises. And the higher your
affiliate rank, the bigger hashpower boost you enjoy.
It’s as simple and as profitable as that. We will be sure to remind you via your linked
email whenever your referral code is used.
Can you explain how affiliate URLs and promo codes differ?
When you participate in Activecash’s affiliate program, you have access to affiliate
URLs and affiliate promotional codes.
URLs are specific to your account and used by your referrals to gain you hashpower
boosts.
Promo codes, however, are used separately for any platform offers and can be entered by
new and existing accounts.
An affiliate URL and promotional code can be used in conjunction with the code taking
precedent. If both are used by a new account, only the code’s supplier will be factored
in.
Can you explain the ranking method?
Activecash provides a tiered affiliate program that acknowledges the efforts and
results of those who contribute to the growth of our platform. The number of referrals
you secure correlates directly to the bonuses you enjoy. Why not see how far up the
Activecash rankings you can climb? With no limit to the rewarding potential of our
affiliate program, it’s a great idea!
How do I share my affiliate code?
There is no limit to the creativity you can call on when sharing your affiliate code.
Feature it on your favoured social media channels, give it out at university, call up
old friends and use it as a talking point to get back in touch.
How good are the affiliate rewards?
Activecash is proud to provide industry-leading reward rates to our affiliate users.
From the start of your contribution, you will enjoy 5% of the hashpower your referral
chooses to purchase.
So if your referral enters your affiliate code then purchases a 10MH/s contract, you
enjoy a totally free 25MH/s. They also receive a discount of 3% on the price.
Please explain how affiliate ranks are gained or lost?
Activecash affiliate ranks are simply based on the value of purchases made by all your
referrals within the last 100 days. Once a purchase passes 100 days in age, it is
omitted from your ranking’s calculation and your ranking is recalculated.
At any time, you can find your rank and performance metrics on the affiliate page of
your
Activecash personal account area.
Why is my referral stuck on PENDING?
Occasionally there is a delay between the completion of your referral’s purchase and the
acknowledgement of the purchase by the
Activecash system. Please be patient and be aware that finalisation can take up to 6
days to be approved. If a longer period of time has passed without sale confirmation,
please raise a ticket with our friendly customer support.
Do you want to hear how you can improve your affiliate program?
Yes, please! We value the feedback of our users and enjoy hearing everything positive
and negative that you have in mind to tell us regarding your
Activecash experience.
Please reach out to our Customer Support staff using the appropriate subject to voice
your every compliment, complaint and suggestion so that we can keep evolving and
providing the world’s best cloud
Activecash program.